Brief Description


It is always said that if there is no new clients in a year, most companies would still survive on existing clients, but if its operations completely breaks down for a week, most would not. Such is the importance of the operations team in an organization which is a fact that is often overlooked. However, having badly-run operations would also cause the organization to suffer. So how do we make our Operations effective, fit and capable to support the aspirations of the organization? Better still, how do we make our Operations the centre of excellence, a benchmark for others?

Take-Away


Participants will:
• Understand the fundamentals of running an effective operations
• Learn tools and practices used in centres of excellence
• Develop a plan to take own operations to a level excellence

Participants


• Senior Managers / Heads of Depts. in Operations
• Circa 20 people

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Methodology/ Duration


Classroom-based using combination of lecture, discussion, break-out groups, home assignments and simulation activities. Typical duration is 2 days

Key Contents


• Fundamentals of running an effective operations
• Characteristics of operations centre of excellence and the tools they use
• Building an Ooperations Centre of Excellence & sustaining it
• Developing aspirations, strategies, goals and key actions
• People planning for a centre of excellence​