​Brief Description​
 

​Almost every manager and leader can perform well when things are going well but many failed when things are not. Yet, all organizations would face difficult situations simply due to the constantly changing and difficult environment we operate within.  As such, people with the skills in handling difficult situations or crisis will always be needed.The more people with such skills we have in our organization, the lesser is the probability of us having to handle full-blown crisis as they are being handled well throughout the organization.



Take-Away



​Participants will:
• Learn to identify symptoms that could lead to a crisis situation
• Learn useful tips and techniques in handling difficult situations or crisis
• Develop an initial plan to tackle a difficult situation or crisis at work

​Participants


• Managers & Leaders / Senior Managers
• Circa 20 people



Methodology/ Duration



Classroom-based using combination of lecture, discussion, break-out groups, home assignments and simulation activities. Typical duration is 2 days

Key Contents


• Good process, techniques and practices to avoid a “crisis” situation
• What to do in times of crisis –tools, techniques and learning from some best practices
• Working on a turnaround plan
• Making difficult choices
• Effective communication and cascade
• Getting buy-in and support from stakeholders/ clients
• Monitoring progress/ results​