Brief Description


Organizations require all staff to perform at an optimum level in order to achieve its goals and aspirations. As such, staff performance must be managed effectively.  In people management, this is an area that always creates the most controversy and dissatisfaction. Given such importance, how do we then manage performance in a fair and equitable manner that it encourages improvement in staff performance?

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Take-Away


Participants will:
• Understand the four key components and drivers in managing performance effectively
• Learn techniques and tools  that are used in global organizations in managing performance at different levels
• Develop plans to address challenges faced in managing performance back at work

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For Who


• Supervisors and Team Leaders
• Managers
• Senior Managers

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​Methodology/ Duration



Indoor using combination of lecture, discussion, break-out groups, home assignments and simulation activities/ games. Typical duration is 2 days

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Key Contents


• Roles and responsibilities of a manager in performance management
• The key components of a complete and effective performance management framework
• Best practices and tools used in performance management
• Driving performance improvement through “benchmarking” and “differentiating”
• Conducting appraisals in different scenarios – with role-plays
• Creating a “people plan”